Product options missing from the order: causes and how to test
When the customer's choices (text, uploads, selections) don't appear on the order at all, check these:
Buy it now and other express checkout buttons. They skip the cart, and whether the choices and fees come along depends on your options app and theme. Test it on your store rather than assuming either way. In our test store (October 2026):
- If you use Globo Product Options: it hid the Buy it now button on products that have options, so customers could only use Add to cart.
- If you use OPTIS Product Options: Buy it now kept both the choices and the fees at checkout.
If a test order comes through without the choices, turn off dynamic checkout buttons for products with options in your theme editor (in many themes it's a setting on the product page's buy buttons block).
Theme or app block not loaded on some product templates. Check every product template that uses options.
Theme or app update changed the product form. Re-test after updates.
How to test
Place one test order per product template, using both Add to cart and Buy it now. Then open each order and confirm the choices and fees are on it.
More help
- Paid product option not charged on a Shopify order: how to checkA customer picked a paid option like engraving or gift wrap, but the order doesn't include the fee. How to confirm it on one order and find others.
- A discount code made the add-on free: how to fix itWhy a Shopify discount code can bring a gift wrap or engraving add-on to $0, and how to limit the discount to your main products.
- Add-on prices with Shopify Markets: what to checkWith Shopify Markets price adjustments, product prices change per country but an options app's fixed add-on fee may not. What to test in each market.